Privacy Policy

Last updated: October 6, 2026

ChitChart Solutions (Registration: 202603109776) ("we," "our," or "us") is dedicated to protecting your privacy. This Privacy Policy outlines how your personal and commercial data is handled when you interact with our website, request project consultations, or utilize our web development, payment integration, and custom software services.

1. Information We Collect

We collect information provided directly by clients and prospective business leads, including:

  • Contact Information: Name, business name, WhatsApp / mobile number, and email address.
  • Project Requirements: Technical specifications, payment gateway preference, operational workflows, and business goals submitted through our scope planners or contact forms.
  • Communications: Conversations conducted via WhatsApp, email, or scheduled discovery calls.

2. How We Use Your Information

We use your information exclusively to:

  • Formulate commercial proposals, cost estimates, and technical roadmaps.
  • Deliver, test, and maintain client web platforms, payment integrations, and internal systems.
  • Provide ongoing technical support, maintenance updates, and staff training.
  • Comply with applicable Malaysian statutory laws and billing obligations.

3. Data Security & Client Confidentiality

We respect the commercial sensitivity of client workflows and internal data. All code repositories, database credentials, API secrets (such as payment gateway keys), and business architectures are protected using industry-standard encryption, strict access controls, and non-disclosure practices.

4. Third-Party Integrations

When integrating third-party payment rails (such as FPX, DuitNow QR, Stripe, or ToyyibPay) or cloud hosting providers, transactions and hosting environments adhere directly to the respective third-party security certifications (e.g., PCI-DSS compliance).

5. Contact Us

For inquiries regarding this privacy policy or our data practices:

ChitChart Solutions (SSM 202603109776)

Email: admin@chitchartsolutions.com

Phone / WhatsApp: +60 18-902 6292

Address: Lot 3901, Taman Laili, 21600 Marang, Terengganu, Malaysia